Refund Policy

Given the services you provide through your AI website and the fact that customers can subscribe to access these services, here is a refund policy that aligns with Indian law:

 

Last Updated: 01-04-2024

 

Welcome to Genius Smart AI Website. We strive to provide you with high-quality AI services, including content creation, voice-to-text, text-to-voice, text-to-image, and image-to-video functionalities. This refund policy outlines the process for requesting refunds and your rights under Indian law.

 

 1. Subscription Plans

- Subscriptions are billed on a recurring basis, as specified in your subscription plan. 

- If you wish to cancel your subscription, you may do so at any time. However, no refunds will be provided for partial or unused subscription periods.

 

2. Refund Eligibility

- Refunds may be considered if the service is not delivered according to the description or is malfunctioning.

- Refund requests must be made within 7 days of the initial subscription purchase.

- To be eligible for a refund, you must not have used the service for more than a reasonable amount within the 7-day period.

 

3. Requesting a Refund

- To request a refund, please contact our customer support team at support@geniussai.com with your order number and a description of the issue.

- Refund requests will be reviewed and processed within 7 business days.

- If approved, refunds will be processed using the original payment method.

 

4. Refund Deductions

- In certain cases, a restocking fee or processing fee may be deducted from the refund amount. This will be communicated to you during the refund request process.

 

5. Non-Refundable Situations

- Refunds will not be issued if the issue arises due to misuse or violation of our terms of service.

- Custom or personalized content created using our services cannot be refunded once it has been produced.

 

6. Cancellation Policy

- You may cancel your subscription at any time. Upon cancellation, your subscription will remain active until the end of the current billing period, after which you will not be charged further.

 

7. Dispute Resolution

- Any disputes arising from this refund policy will be resolved through amicable negotiation. If no resolution is reached, the matter may be referred to arbitration as per Indian law.

- The applicable laws will be the laws of India, and the jurisdiction will be the competent courts in Chandigarh.

 

9. Contact Information

If you have any questions about our refund policy, please contact our customer support team at:

- Email: support@geniussai.com

- Phone: 7985561183

 

 

 

Be sure to consult a legal professional to ensure your refund policy complies with Indian law and accurately reflects the services you offer.